We ship from our warehouse located in Rogers, AR via FedEx, UPS, and USPS. Larger shipments will ship via a common carrier.
We offer free shipping on all orders over $50 in the lower 48 contiguous United States.
Orders placed after 1:00 PM on Friday will be shipped out early the next week. Orders placed by 1:00 PM Monday through Thursday will normally ship out by the end of the following day unless they are special orders or out of stock. Items temporarily back-ordered are shipped immediately upon arrival in our warehouse.
Please note that our “Free Shipping” has some exclusions. Large volume orders will incur a flat rate shipping fee due to the nature of the contents and weight of the items.
Customers must pay for return shipping. We offer free shipping on the way there, but cannot provide it on the way back.
Unused salable “standard stock” products returned within 30 days from shipping/pickup dates are subject to a 20% RESTOCKING CHARGE (determined per product/item).
Unused “special orders” products are nonrefundable.
Quantity reductions or cancellations of “standard” products may be subject to penalties after 24 hours. Quantity reductions or cancellations of “special order” products will be subject to penalties.
“Used/expired” or open products may not be returned for refund, replacement, or credit.
All claims for errors, shortages, damage, etc., must be made within 24 hours, and no later than 5 DAYS AFTER DATE OF INVOICE. Failure to give such notice shall constitute a waiver by the buyer of all claims thereof.